At SSM Hospital – A Multi Speciality Hospital in Lucknow, we respect the privacy of our patients, visitors, and website users. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit our website, contact us, submit an enquiry, request an appointment, or use our healthcare-related services.
By using the SSM Hospital website, you acknowledge that you have read and understood this Privacy Policy. This policy may be updated from time to time to reflect changes in our services, website functionality, or applicable legal requirements.
Information We May Collect
Depending on how you interact with SSM Hospital, we may collect information such as your name, phone number, email address, address, appointment details, enquiry information, and other information that you voluntarily provide through website forms or communication channels.
If you use our appointment or healthcare-related services, additional information may be required to facilitate the requested service. Any collection of healthcare or medical information should be handled in accordance with applicable laws, professional requirements, and hospital policies.
How We Use Your Information
Information provided to SSM Hospital may be used for legitimate healthcare, administrative, and website-related purposes, including:
Responding to enquiries and requests.
Managing appointment requests.
Communicating information about hospital services.
Providing or coordinating requested healthcare services.
Maintaining administrative and service records.
Improving website functionality and user experience.
Responding to feedback or support requests.
Meeting applicable legal or regulatory requirements.
We aim to use personal information only for appropriate purposes connected with our services and operations.
Appointment and Enquiry Information
When you submit an appointment request or enquiry, the information provided may be used by authorised hospital personnel to respond to your request.
Submitting an online appointment request does not necessarily mean that an appointment has been confirmed. Hospital staff may contact you to verify details, discuss availability, or provide further information.
Please ensure that the information submitted through forms is accurate and up to date.
Medical and Healthcare Information
Healthcare-related information can be sensitive. Where medical or patient information is collected through hospital services, it should be handled according to applicable healthcare requirements, internal policies, and relevant laws.
The information may be used for appropriate patient-care, administrative, documentation, billing, or legally required purposes.
Patients should provide accurate information to healthcare professionals because incomplete or incorrect information may affect appropriate medical assessment and care.
Website Usage Information
When you visit the SSM Hospital website, certain technical information may be collected automatically by the website or hosting infrastructure. This may include information such as browser type, device information, IP address, pages visited, approximate access time, and technical information required for website security and functionality.
Such information may be used to understand website usage, maintain security, troubleshoot technical issues, and improve website performance.
Cookies
The SSM Hospital website may use cookies or similar technologies to support website functionality, understand website usage, and improve user experience.
Cookies are small files that may be stored on your device when you visit a website. Depending on your browser settings, you may be able to manage or disable certain cookies.
Disabling some cookies may affect the functionality of certain website features.
Communication
If you provide your phone number or email address, SSM Hospital may use these details to respond to your enquiry, appointment request, or other communication initiated by you.
Where appropriate and permitted, communication may include information related to appointments, hospital services, administrative matters, or requests made through the website.
Protection of Personal Information
SSM Hospital takes reasonable measures to protect personal information against unauthorised access, misuse, alteration, disclosure, or loss.
However, no website, electronic communication system, or data transmission method can be guaranteed to be completely secure. Users should therefore avoid submitting unnecessary sensitive information through general website enquiry forms.
Sharing of Information
SSM Hospital does not intend to sell personal information to third parties.
Information may be shared with authorised personnel, healthcare professionals, service providers, or other parties where reasonably necessary to provide requested services, operate the hospital or website, comply with legal obligations, protect safety, or fulfil other legitimate purposes.
Any sharing of healthcare-related information should be subject to applicable legal, professional, and hospital requirements.
Third-Party Services and Links
The SSM Hospital website may contain links to third-party websites, platforms, or services. These external websites operate under their own privacy policies and terms.
SSM Hospital is not responsible for the privacy practices, security, content, or policies of third-party websites. Users are encouraged to review the privacy policies of external websites before providing personal information.
Data Retention
Personal information may be retained for as long as reasonably necessary to fulfil the purpose for which it was collected, provide healthcare or administrative services, maintain required records, resolve disputes, or comply with applicable legal and regulatory requirements.
The applicable retention period may vary depending on the type and purpose of the information.
Children's Privacy
The SSM Hospital website is not intended to knowingly collect unnecessary personal information from children.
Where healthcare services are provided to minors, information may be collected from parents, guardians, or authorised representatives as appropriate and handled according to applicable healthcare and legal requirements.
Your Privacy Rights
Depending on applicable law, individuals may have rights regarding their personal information, including the right to request access, correction, or clarification regarding information held about them.
Requests relating to personal information can be directed to SSM Hospital through its official contact channels. Additional verification may be required before responding to certain requests to protect patient and user information.
Changes to This Privacy Policy
SSM Hospital may update this Privacy Policy when necessary to reflect changes in website functionality, hospital services, privacy practices, or applicable legal requirements.
Any updated version will be published on the website. Users are encouraged to review this page periodically for the latest information.
