Welcome to SSM Hospital – A Multi Speciality Hospital in Lucknow. These Terms and Conditions outline the guidelines for accessing and using our website, healthcare information, and related hospital services. By visiting our website or using our services, you acknowledge that you have read and understood these terms.
SSM Hospital aims to provide accessible healthcare information and professional medical services to patients and visitors. These terms help establish a clear understanding between the hospital and individuals using our website or services.
1. Acceptance of Terms
By accessing the SSM Hospital website, you agree to comply with these Terms and Conditions and all applicable laws and regulations. If you do not agree with any part of these terms, please discontinue using the website.
SSM Hospital reserves the right to update, modify, or revise these terms when necessary. Any changes will be effective once published on the website. Users are encouraged to review this page periodically.
2. About SSM Hospital
SSM Hospital is a multi speciality hospital in Lucknow, providing healthcare services and medical information through its hospital facilities and website.
The information available on the website is intended to help visitors understand the hospital, its services, medical specialities, facilities, and appointment-related information. Specific services, doctors, facilities, and availability may vary.
3. Use of Website
Users agree to use the SSM Hospital website for lawful and appropriate purposes. You must not:
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Use the website for illegal or unauthorised activities.
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Attempt to damage, disrupt, or interfere with website functionality.
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Upload harmful software, viruses, or malicious content.
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Copy, reproduce, or distribute website content without permission.
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Use the website to misrepresent your identity or affiliation with SSM Hospital.
SSM Hospital may restrict or suspend access to the website where misuse or unauthorised activity is identified.
4. Medical Information Disclaimer
The medical information published on the SSM Hospital website is provided for general informational and educational purposes only. It is not intended to replace professional medical advice, diagnosis, or treatment.
Healthcare decisions should be made in consultation with a qualified medical professional. Medical conditions, treatment requirements, and outcomes may vary from person to person.
SSM Hospital does not guarantee that every piece of online medical information is suitable for your individual health circumstances. Please consult an appropriate healthcare professional for personalised medical guidance.
5. Emergency Medical Services
The SSM Hospital website is not intended to replace emergency medical care.
If you are experiencing a medical emergency, seek immediate assistance from the nearest emergency medical facility or contact the appropriate local emergency services.
Do not delay urgent medical attention based on information obtained from this website.
6. Appointments and Consultations
Patients may use the website or available contact channels to enquire about appointments and healthcare services.
Appointment requests are subject to confirmation and availability. Submitting an online enquiry or appointment request does not necessarily guarantee a confirmed consultation.
Patients should provide accurate information when requesting an appointment. Any changes, cancellations, or rescheduling should be communicated through the hospital's available contact channels.
Appointment timings, doctor availability, and consultation arrangements may change due to medical or operational requirements.
7. Hospital Services and Facilities
SSM Hospital provides healthcare services through its available medical facilities and departments. Information about specialities, treatments, facilities, and services may be updated from time to time.
The availability of a particular doctor, department, treatment, diagnostic service, or facility is subject to hospital schedules, medical requirements, and operational considerations.
Patients are advised to confirm relevant service details with the hospital before visiting.
8. Patient Responsibilities
Patients and visitors are expected to provide accurate and complete information when communicating with the hospital or seeking healthcare services.
Patients should:
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Follow the instructions provided by healthcare professionals.
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Share relevant medical history and medication information where appropriate.
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Follow hospital rules and safety guidelines.
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Respect hospital staff, patients, and visitors.
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Make payments and complete required formalities according to applicable hospital policies.
Failure to provide accurate information or follow medical instructions may affect the delivery of healthcare services.
9. Payment and Billing
Charges for consultations, treatments, diagnostic services, procedures, medicines, and other hospital services may vary depending on the services provided.
Patients are responsible for applicable charges according to the hospital's billing policies and the services received.
Any advance payments, refunds, cancellations, insurance claims, or billing adjustments will be handled according to the applicable hospital policies and relevant laws.
For specific billing queries, patients should contact the hospital's billing or administration department.
10. Intellectual Property Rights
All website content, including text, graphics, logos, images, designs, and other materials, may be protected by applicable intellectual property laws.
Unless otherwise stated, the website content belongs to or is used with permission by SSM Hospital.
Users may access the content for personal and informational purposes. Unauthorised reproduction, modification, commercial use, or distribution of website materials is not permitted without prior written permission.
11. Privacy and Personal Information
SSM Hospital respects the privacy of its patients, visitors, and website users.
Personal information submitted through the website, appointment forms, contact forms, or other communication channels may be processed according to the hospital's Privacy Policy and applicable laws.
Users are encouraged to review the Privacy Policy to understand how personal information may be collected, used, stored, and protected.
12. Third-Party Links
The SSM Hospital website may contain links to third-party websites or external resources for convenience or informational purposes.
SSM Hospital does not necessarily control or endorse the content, policies, availability, or practices of third-party websites. Users access external links at their own discretion and should review the applicable terms and privacy policies.
13. Website Availability
SSM Hospital makes reasonable efforts to maintain website availability and accuracy. However, uninterrupted access cannot be guaranteed.
The website may occasionally be unavailable due to maintenance, technical issues, updates, or circumstances beyond the hospital's control.
SSM Hospital reserves the right to modify, suspend, or discontinue website features or content without prior notice where necessary.
14. Limitation of Liability
To the extent permitted by applicable law, SSM Hospital shall not be responsible for losses arising from reliance on general website information, temporary website unavailability, or unauthorised use of website content.
Nothing in these Terms and Conditions excludes or limits any liability that cannot lawfully be excluded or limited, including applicable patient rights and statutory protections.
15. Changes to Terms and Conditions
SSM Hospital may revise these Terms and Conditions from time to time to reflect changes in its services, website functionality, legal requirements, or operational policies.
Updated terms will be published on this page. Continued use of the website after changes are published may constitute acceptance of the revised terms, subject to applicable law.
16. Governing Law
These Terms and Conditions shall be governed by the applicable laws of India. Any disputes arising in connection with these terms shall be subject to the jurisdiction of the appropriate courts, as applicable.
